Frequently asked questions

How do I receive my tickets?

Your e-tickets are emailed to you as soon as your booking is confirmed. Show them on your phone or print them.

Can I cancel or change my tickets?

Theme park tickets are non-refundable and can't be changed once booked, so please check your dates and names carefully.

What age counts as a child?

Each ticket shows its own age bands. For Disney and Universal, child tickets are for ages 3 to 9 and ages 10 and over need an adult ticket.

Why do prices change by date?

Disney and Universal price their tickets by date, so busy holiday periods cost more. You always see the exact price for your date before you pay.

What is the difference between UK and US tickets?

UK tickets give you 7 or 14 days in a row, which suits a two-week holiday. US tickets start from a single day and suit shorter visits.